At texi888, we believe gambling should remain an enjoyable form of entertainment. When it starts affecting your daily life, finances, or relationships, it is time to take a step back. We are here to help.
Texi888 was founded on one firm belief: a good digital entertainment platform is not just about offering exciting games and generous wins. A good platform is also responsible for the well-being of its users.
For most Malaysian players, texi888 is a place to unwind, try their luck, and have fun after a long day. That is the experience we designed and take pride in. However, we also recognise that for a small number of players, gambling can grow from simple entertainment into something harder to control.
This is why texi888 invests seriously in responsible gaming tools — not merely out of obligation, but because we genuinely care about our players. Every tool available on our platform is designed to put control in your hands, not the platform's.
We uphold three core principles in every decision involving responsible gaming:
Responsible gaming doesn't mean you can't play seriously or enjoy the full texi888 experience. It means you play with awareness, with settings you control, and with the knowledge that help is always available if needed.
Our registration and KYC process ensures that only individuals aged 18 and above can use the platform.
Deposit limits, loss limits, play time limits, play breaks, and self-exclusion are available to all users.
Our support staff are trained to recognise signs of problem gambling and provide appropriate referrals.
Responsible gaming information is prominently displayed throughout the texi888 platform.
Self-exclusion requests take effect immediately and cannot be reversed before the set period ends.
All these tools can be activated directly from your account — no need to contact support and no waiting period.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. This limit activates immediately, and any increase is subject to a 24-hour waiting period to give you time to reconsider.
Active ImmediatelySet how much you are willing to lose within a given period. Once your loss limit is reached, the platform will block any new wagers until the limit period automatically resets.
Financial ProtectionSet the maximum number of hours you want to spend on the platform each day. texi888 will send you a reminder as you approach your limit and automatically log you out once the limit is reached.
Time ControlNeed a short break? Activate a playing break for 24 hours, 7 days, 14 days, or 30 days. During the break period, your account is frozen for all wagering activity, but you can still withdraw your available balance.
Flexible BreakFor players who need a stricter solution, self-exclusion fully locks your account for 6 months, 1 year, 2 years, or permanently. The request takes effect immediately and cannot be reversed before the period ends.
Maximum LimitEnable real-time notifications that alert you to the amount you have deposited, lost, or the time elapsed in your current session. This transparency helps you make more informed decisions.
Play AwarenessProblem gambling rarely happens overnight. It develops gradually. Recognise the early signs before they become more serious.
Using money meant for essentials such as bills, food, or loans to gamble is a serious warning sign.
Continuing to gamble to chase back money you have already lost is a dangerous mindset that can lead to even greater losses.
When gambling starts taking time that should be reserved for family, work, or other responsibilities, it has crossed the line from entertainment.
Feeling the need to hide your gambling activity from loved ones is a sign that you yourself sense something is wrong.
Have you tried to stop or cut back on gambling but couldn't? This is the clearest sign that professional help is needed.
If you answer "Yes" to two or more of the questions below, we encourage you to activate the play control tools or contact our support team.
Have you ever gambled longer than you originally planned?
Have you ever gambled to escape problems or uncomfortable feelings?
Have you ever borrowed money or sold belongings to fund your gambling?
Has a loved one ever commented on or expressed concern about your gambling habits?
Have you ever felt the need to increase your bet amounts to get the same level of excitement?
Have you ever felt restless, irritable, or unsettled when not gambling?
If you need help, reach out to the texi888 support team, available 24/7. We are here to assist without any judgment.
A simple process, no unnecessary questions, and applied immediately.
Log in to your texi888 account via the website or the iOS or Android mobile app.
Navigate to "Account Settings" and select the "Responsible Gaming" menu.
Select the type of limit or exclusion you want and set the appropriate duration or limit.
Confirm your request. Control tools activate immediately. You will receive a confirmation via email.
Important about Self-Exclusion: Once activated, self-exclusion cannot be reversed before the chosen period ends. This is an intentional protection feature — not a technical issue. texi888 will not process any requests to cancel a self-exclusion before the period expires.
Answers to the most common questions texi888 users ask about responsible gaming.
The texi888 support team is available 24/7. Reach us via live chat on the platform or mobile app.
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