Privacy Policy texi888

This Privacy Policy explains how texi888 ("we", "Platform") collects, processes, stores, and protects the personal information you ("User", "you") provide when registering, accessing, or using the texi888 platform via the website, iOS app, Android app, or any other channel operated by texi888.

Texi888 is committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards. We practice the principle of minimal data collection — we only gather information that is strictly necessary to provide and improve our services to you.

By using the texi888 platform, you agree to the collection and use of information as described in this document. If you do not agree, please stop using the platform and contact us for guidance on how to delete your account.

Texi888 collects information through two main means — information you provide directly when registering and using the platform, and information collected automatically as you interact with our platform.

Information You Provide Directly:

• Full name as shown on official identification documents.
• National identity card number (MyKad) or passport number for KYC purposes.
• Email address and mobile number for communication and verification.
• Date of birth for age verification (18 and above).
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification documents such as a MyKad photo or selfie for the KYC process.

Information Collected Automatically:

• IP address, device type, and web browser information.
• General geolocation data (state level, not precise location) for compliance purposes.
• History of gaming activity and transactions on the platform.
• Session logs and diagnostic information for technical troubleshooting purposes.
• App usage data such as features used and session duration.

Texi888 uses the information collected solely for purposes directly related to providing and improving the platform's services. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your texi888 account, including the login process, account security, and two-factor authentication.
• Financial Processing: Processing deposit and withdrawal requests securely, verifying account holder identity, and complying with anti-money laundering (AML) requirements.
• Service Delivery: Ensuring all platform features function correctly and delivering a consistent gaming experience across all devices.
• Service Communications: Sending important notifications related to your account, transactions, security updates, and policy changes via email or in-app notifications.
• Platform Improvements: Analysing aggregated and anonymised usage data to identify areas for improvement in the platform's interface and performance.
• Legal Compliance: Fulfilling legal obligations including financial reporting requirements, PDPA compliance, and cooperation with lawful authorities when required by law.
• Fraud Prevention: Detecting and preventing fraudulent activity, account abuse, and attempts to exploit the platform.

The core principles of texi888 are clear: we do not sell your personal data to anyone, under any circumstances. However, there are limited situations where sharing data with third parties is necessary to operate the platform securely and comply with the law:

Trusted Service Providers:

• Payment processors and financial gateways that handle your deposit and withdrawal transactions. They receive only the information necessary to complete the transaction.
• Third-party KYC service providers that assist in verifying user identity for compliance purposes.
• Cloud infrastructure providers that store platform data in a secure, encrypted environment.
• Third-party game providers that require a username (not real name) and session data to operate games.

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined in their agreements with texi888.

Legal Requirements:

• When required by a valid court order, writ, summons, or other lawful legal directive.
• To comply with lawful law enforcement investigation processes.
• In emergency situations where disclosure is necessary to protect an individual's safety.

The security of your data is the top technical priority for the texi888 team. Here are the layers of protection we implement to keep your information safe at all times:

• Transmission Encryption: All data transmitted between your device and texi888 servers is encrypted using TLS 1.3 with AES-256-bit encryption.
• Storage Encryption: Sensitive data such as KYC information and financial details are encrypted at rest using database-level encryption.
• Internal Access Controls: Only staff with legitimate business needs may access user data, and every access is recorded in an audit log.
• 24/7 Security Monitoring: A real-time threat monitoring system automatically detects and responds to any suspicious activity.
• Regular Penetration Testing: The texi888 platform undergoes periodic security testing by independent experts to identify and close vulnerabilities before they can be exploited.
• Secure Backup Storage: Data is regularly backed up to separate locations with full encryption to ensure service continuity.

Although texi888 implements comprehensive security measures, no system is entirely perfect. We therefore also encourage users to take personal protective steps such as using strong passwords and enabling two-factor authentication.

Texi888 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help the platform recognize you and remember your preferences.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as session verification, account security, and transaction processing. These cookies cannot be disabled.
• Preference Cookies: Storing your preferences such as interface language and display settings to deliver a more personalised experience.
• Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform for improvement purposes.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the texi888 platform. The texi888 mobile app uses cookie-like technologies that cannot be controlled through browser settings.

As a texi888 user subject to Malaysia's PDPA, you have several important rights regarding your personal data that we fully respect:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction of Processing: You may ask us to restrict how we use your data in certain situations.
• Right to Object: You may object to the processing of your data for specific purposes such as marketing communications.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of these rights, contact the texi888 support team through our 24/7 support channels. We will process your request within 30 days of receipt.

The texi888 platform is strictly for individuals aged 18 and above. texi888 does not intentionally collect or process any personal information from individuals under the age of 18.

If we discover that information from a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have registered an account on the texi888 platform should contact us immediately.

Texi888 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improved platform features.

When significant changes are made to this Privacy Policy, we will notify active users via:

• In-app or texi888 website notifications.
• Email to the address registered with your account.
• Update the "Effective" date at the top of this document.

Continued use of the texi888 platform after Privacy Policy changes take effect constitutes your acceptance of those changes. We encourage you to revisit this page from time to time to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the texi888 support team is available to assist you 24 hours a day, 7 days a week.

You can reach us through the customer support channels within the texi888 platform or mobile app. For sensitive privacy matters, please include "Privacy Inquiry" in your subject line or message so it can be promptly handled by the appropriate team.

We are committed to responding to all privacy inquiries within 5 business days and to resolving user rights requests within 30 days as required under Malaysia's PDPA.